With eBooks in greater demand than ever, we want to make sure accessing our eBooks is as easy for you as possible. Because Heinemann sells eBooks directly from our website, how our eBooks are downloaded and accessed is different from that of other popular eBook retailers. We've taken your questions and created this step-by-step guide to purchasing, downloading, and reading our eBooks. The steps necessary are slightly different depending on what kind of device you are using, so please review the information on this page carefully before purchasing. At the bottom of this page you'll find answers to some of our most Frequently Asked Questions (FAQs).
Before You Purchase a Heinemann eBook
Heinemann eBooks are purchased through Heinemann.com and accessed using Adobe Digital Editions (ADE).
Before purchasing or accessing a Heinemann eBook, you will need:
- A Heinemann.com account
- A free ByteBooks account
- Adobe Digital Editions installed on your device
IMPORTANT: If you previously accessed Heinemann eBooks using an Adobe ID, please create your ByteBooks account using the same email address whenever possible. This helps ensure your eBook purchases remain associated with the correct account. (Note that ByteBooks includes an option to migrate an existing Adobe ID account on their account creation page.)
Step 1: Create or Sign In to Your Heinemann.com Account
If you do not already have a Heinemann.com account, please create one before purchasing your eBook.
If you already have an account, we recommend signing in prior to completing your purchase.
Step 2: Create a Free ByteBooks Account
Before accessing your Heinemann eBook, you must create a free ByteBooks account.
Create a ByteBooks Account Important for existing Heinemann eBook customers:
Adobe is transitioning its eBook platform to a new service called ByteBooks. As part of this change, Adobe ID sign‑in for Adobe Digital Editions is being replaced by ByteBooks accounts. If you previously used an Adobe ID to access Heinemann eBooks, create your ByteBooks account using the same email address associated with your Adobe ID whenever possible. This helps ensure previously purchased titles are properly connected to your account.
Step 3: Install Adobe Digital Editions
Adobe Digital Editions is still required to download and read most Heinemann eBooks.
Download and install Adobe Digital Editions before attempting to open your eBook.
For iPad or Tablet
Note: If you plan to read our eBook on a PC, please note you cannot use a Chromebook at this time or Adobe Acrobat. We recommend using the Adobe Digital Editions app, which can be downloaded from the Adobe website for free. Heinemann eBooks have DRM protection, so the look and feel of how you access our materials might be different from other eBooks you've used from other vendors. If using a school device, make sure you have the required permissions from your IT group that are required to download new software before downloading Adobe Digital Editions.
Skipping this step will prevent your eBook from being downloaded to your device after your purchase from Heinemann.com. Please read carefully.
- Navigate to the Adobe Digital Editions app in the App store, or via the Adobe Digital Editions website.
- Complete installation of the Adobe Digital App as you would any other app on your device
- Once you've downloaded the Adobe Digital Editions app onto your device, log in with your ByteBooks account. To do so, open the app on your device, tap on the upper left three lines, and navigate to settings. Although the app may still display the label "Adobe ID," it now accepts ByteBooks credentials. Enter your ByteBooks email and password and tap authorize.
Purchase An eBook
With the Adobe Digital Editions now installed, return to Heinemann.com to make your eBook purchase.
- Log in to Heinemann.com.
- Find the eBook you wish to purchase by navigating to the product page and choosing the eBook purchasing option.
- Complete the purchase via Heinemann.com.
- Once your purchase is processed, you will receive an email from us with the links to download your eBook. We suggest opening this email or the link within, on the device you plan on reading the eBook on. You can select either ePub or PDF. ePub is more ideal for tablets or e-readers.
- On the device with your Adobe Digital Editions app installed, log in with your ByteBooks account, then once you tap or click on the link from the email, the Adobe Digital Editions app or program should instantly launch and open your eBook.
- If you're only purchasing one ebook at a time, you can simply access it from the email confirming your purchase or by logging into your online resources from Heinemann.com where you can select either ePub or PDF. For bulk purchases, please refer to the FAQ section at the bottom.
- Enjoy your Heinemann eBook!
For Apple Desktop or Laptop
Note: Heinemann eBooks have Digital Rights Management (DRM) protection, so the look and feel of how you access our materials might be different from other eBooks you've used from other vendors. If using a school device, make sure you have the required permissions from your IT group that are required to download new software before downloading Adobe Digital Editions.
Skipping this step will prevent your eBook from being downloaded to your device after your purchase from Heinemann.com. Please read carefully.
- Navigate to the Adobe Digital Editions app in the App store, or via the Adobe Digital Editions website.
- Click on "Download Digital Editions 4.5.11 Macintosh (22MB)"
- Find the file in your downloads folder (file name "ADE_4.5_Installer.dmg") and double click to view the installer package.
- Click on the installer package
- The installation window will open. Follow all steps, clicking "Continue" and "Install" when prompted.
- Once the installation is complete, open the Adobe Digital Editions program. Although the app may still display the label “Adobe ID,” it now accepts ByteBooks credentials. Enter your ByteBooks email and password.
Purchase An eBook
With the Adobe Digital Editions now installed, return to Heinemann.com to make your eBook purchase.
- Log in to Heinemann.com.
- Find the eBook you wish to purchase by navigating to the product page and choosing the eBook purchasing option.
- Complete the purchase via Heinemann.com.
- Once your purchase is processed, you will receive an email from us with the links to download your eBook. We suggest opening this email or the link within, on the device you plan on reading the eBook on. You can select either ePub or PDF. ePub is more ideal for tablets or e-readers.
- From either the email confirming your purchase or from within your Heinemann.com online resources, select the file you would like to download (either ePub or uPDF) and click on it to download it.
- Once the file downloads, click on the file (the name of the file will be URLLink.acsm)
- The Adobe Digital Editions program will open and, if you're already logged in with your ByteBooks account, the download will begin.
- Enjoy your Heinemann eBook!
For PC or other Windows-based device
Note: If you plan to read our eBook on a PC, please note you cannot use a Chromebook at this time or Adobe Acrobat. We recommend using the Adobe Digital Editions app, which can be downloaded from the Adobe website for free. Heinemann eBooks have DRM protection, so the look and feel of how you access our materials might be different from other eBooks you've used from other vendors. If using a school device, make sure you have the required permissions from your IT group that are required to download new software before downloading Adobe Digital Editions.
Skipping this step will prevent your eBook from being downloaded to your device after your purchase from Heinemann.com. Please read carefully.
- Navigate to the Adobe Digital Editions app in the App store, or via the Adobe Digital Editions website.
- Click on the second link on the page that says "Download Digital Editions 4.5.11 Windows."
- Double click on the file (find it in your downloads as "5_Installer.exe") to view the installer package.
- The installation window will open. Click to allow the app to install and then follow all steps, checking the box to agree to the terms and then clicking "Next."
- Once the installation of the app is complete, click "Close."
- Once the installation is complete, open Adobe Digital Editions. Although the app may still display the label "Adobe ID," it now accepts ByteBooks credentials. Enter your ByteBooks email address and password.
Purchase An eBook
With the Adobe Digital Editions now installed, return to Heinemann.com to make your eBook purchase.
- Log in to Heinemann.com.
- Find the eBook you wish to purchase by navigating to the product page and choosing the eBook purchasing option.
- Complete the purchase via Heinemann.com.
- Once your purchase is processed, you will receive an email from us with the links to download your eBook. We suggest opening this email or the link within, on the device you plan on reading the eBook on. You can select either ePub or PDF. ePub is more ideal for tablets or e-readers.
- On the device with your Adobe Digital Editions app installed, log in with your ByteBooks account, then once you tap or click on the link from the email, the Adobe Digital Editions app or program should instantly launch and open your eBook.
- If you're only purchasing one ebook at a time, you can simply access it from the email confirming your purchase or by logging into your online resources from Heinemann.com where you can select either ePub or PDF. For bulk purchases, please refer to the FAQ section at the bottom.
Accessing your purchased eBook:
- Select the file you would like to download (either ePub or uPDF) and click on it to download it
- Locate the file in your downloads folder (file name will be URLLink.acsm) and double click it to open it.
- It will open in the Adobe Digital Editions app
- If prompted to authorize Adobe Digital Editions, enter your ByteBooks email address and password. Although Adobe Digital Editions may still display the label “Adobe ID,” it now accepts your ByteBooks credentials.
- DO NOT authorize your computer without a ByteBooks account, as it will limit your options for how you read the eBook. (If you choose to authorize without a ByteBooks account before you download the eBook the very first time, you will only be able to read the book on that device.)
FAQs
I previously used an Adobe ID. What should I do?
If you previously accessed Heinemann eBooks using an Adobe ID, create your ByteBooks account using the same email address associated with that Adobe ID. If you experience issues accessing previously purchased eBooks, contact Heinemann Technical Support. For more information about the transition from an Adobe ID to a ByteBooks account, please visit https://dtsbytebooks.com/transition-help.
I created a ByteBooks account but Adobe Digital Editions still asks for an “Adobe ID.” What should I enter?
This is expected. Although the app still displays the label “Adobe ID,” it now accepts ByteBooks credentials. When prompted, enter your ByteBooks email address and ByteBooks password.
Which eBook format should I choose?
The eBook format you choose will depend on your operating system and if you would like to read your eBook on your computer or a handheld device. Heinemann supplies most titles as both uPDFs and ePubs. ePub files are reflowable depending on your reader and uPDFs are fixed page (more closely mimicking a print page).
Can I download my eBook multiple times?
Heinemann eBooks can be downloaded on up to six different devices.
What devices can I read my eBook on?
Heinemann eBooks can be read on PCs, Macs, Kindle Fires, and all Android and iOS devices.
Do I need special software to read my Heinemann eBook?
Yes, special software is necessary before downloading and reading your Heinemann eBook. For more information on device software see the instructions above.
Why does a Heinemann eBook cost less than a print book?
Heinemann is able to reduce manufacturing costs with its eBooks and attempts to pass those savings along to you wherever possible.
Can I print my eBook?
No, you cannot print Heinemann eBooks due to the eBooks' security settings.
What is the refund/return policy for eBooks?
Heinemann eBooks cannot physically be returned, so we do not refund for eBooks that have been successfully transmitted and downloaded. If you have ordered in error please contact the Heinemann Customer Service team at 800.225.5800 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday.
How do I get help if I have a problem ordering an eBook?
For all problems related to ordering a Heinemann eBook please reach out to our Customer Service team at custserv@heinemann.com.
How do I request help with technical or download issues?
Please read the instructions on this page carefully. If you're still having technical issues related to Heinemann eBook please reach out to our Technology Support team using the eBook Support Request form.
Once I have purchased and downloaded my eBook, will it always be available?
Yes, once you have purchased and downloaded a Heinemann eBook it is yours. It will reside in your library on the device you downloaded it to and a link to the eBook will always be available on your "My Online Resources" page in your Heinemann.com account.
What does DRM protected mean?
DRM stands for digital rights management. DRM specifications for each eBook are set by the publisher to protect author's rights. All Heinemann eBooks are protected by DRM, which prohibits copying or printing copies of eBooks. DRM ensures that the person who buys a file is its sole owner and is unable to create illegal copies to distribute on their own. You may use your account to download the eBook to six different devices including readers, laptops, and desktops.
Can I order eBooks by phone?
Yes; all regular methods of ordering are available for eBooks. Online ordering provides the fastest delivery; access for orders placed via other methods may take 24-48 hours. To order a Heinemann eBook by phone you may call the Heinemann Customer Service team at 877.231.6980 between the hours of 8:30 a.m. to 5:00 p.m. (EST), Monday through Friday.
Can I order multiple copies of an eBook at once?
Yes, you can purchase multiple copies of an eBook at once. Within your confirmation email you will receive keycodes for each eBook which you may distribute.
Do I need a code?
No, for individual purchases of an eBook, you will not need a code. However, if you purchase an eBook in bulk (meaning many copies of one eBook) from Heinemann.com, you will need a registration code for access. Otherwise, single purchases can be accessed immediately from the email, if you have both the Adobe Digital Editions app installed and a ByteBooks account already set up.
Can I purchase a Heinemann eBook as a gift?
Yes, you can purchase a Heinemann eBook as a gift. You will need to provide the recipient's complete address details and email address for accurate "delivery."
Can I read Heinemann eBooks on a Kindle?
Heinemann eBooks can be read on the Kindle Fire but not on previous generations of Kindles. However, you will need to have the Overdrive app downloaded to your Kindle Fire before downloading your eBook.
I have other questions. How can I get additional assistance?
For all problems related to ordering a Heinemann eBook please reach out to our Customer Service team at custserv@heinemann.com. For all technical issues and problems after you've placed your order, please reach out to our Technology Support team using the eBook Support Request form.
